Quality Endures

If you have ever read Robert Pirsig’s Zen and the Art of Motorcycle Maintenance, you know he engages in an examination of the concept of quality. I wrote a bit about how it applies to the arts a few years ago.

In the post I made the following observation:

We go before legislatures and tell them that they should be concentrating on all the lives that have been changed and not numbers served when choosing to fund the arts. But when we get back to our offices, damned if it ain’t a lot about the numbers, eh?

In his book Pirsig talks about how he decided not to let his students know what grade they got on a paper but instead give extensive feedback about the work they did and how to improve. The students went crazy. The comments on the quality were well and good, but they wanted a quantitative measure of their success.

When you are running an arts organization it is much the same way. You love the comments about how great the show was, but what you really care about are a satisfying number of butts in the seats (or butts passing through the doors if you are a museum/gallery.)

I think we still face the problem that art for art sake doesn’t pay the bills. The numbers, both in attendance and income, drive us just as crazy as Pirsig’s students because it is the easiest thing to evaluate success on.

On the other hand, as I noted, in the absence of grades the A & B students rose to occasion and did better, the C students either improved or hovered in that territory and the D & F sunk. We all know that not all great artists garner the attention, and certainly the monetary compensation, they deserve. But many of them continue producing great art because they are either motivated internally or by the praise they receive.

Professor Longhair and Earl Carroll of the Coasters, both took jobs as janitors when their careers faltered. Both their careers came back to a degree, Carroll for example was the subject of a kids’ book, That’s Our Custodian, and toured with the Coasters on weekends because he seemed to value being around the kids.

“Mr. Carroll told The San Diego Union-Tribune in 1988. “When they found out I was a rock ’n’ roller — I was on the 50th anniversary of the Apollo with Bill Cosby — the kids couldn’t believe it.”

He added: “Now they call me the star of the school.”

What endures in people’s minds about their experiences with the arts often doesn’t include the size of the crowd. Sure I remember attending a U2 concert with thousands of others, but I don’t remember the size of the audience for my first Broadway play (Peter Pan with Sandy Duncan) or the Steppenwolf company’s production of The Grapes of Wrath.

It’s the butts in the seats that make doing the show possible and it is a sad thing that talent often goes unrecognized and labors in obscurity while trendy, flash in the pan products get recognition. It is the quality of the people, both on stage and in the audience, that often makes being in the seat worthwhile and endures in spite of the absence of recognition.

Modulating the Flow

A few years back I was reflecting on a study that found arts administrators sought online data and learning opportunities that were relevant to the challenges they face. The problem, as you might imagine, is that they didn’t feel there was enough time in the day to sit down and read articles, much less seek them out. They wanted some sort of information delivery system, but didn’t quite know what those tools looked like.

At the time, I had the insight that this was the same challenge many potential audience members faced. People who may not have participated or attended arts events, upon maturing personally and financially, might desire to start becoming involved but don’t know where to learn about doing so.

At the time my suspicion was that whatever delivery system solved the arts administrators’ problem could probably be used to provide information to audiences.

But now, 6-7 years on, I am not sure a solution as arrived for either group. If anything, the situation has become even more difficult due to need to choose from among a greater proliferation of choices. There is far more information flowing from arts bloggers, forum discussion groups and social media sites like Twitter and Facebook. But there are no consolidated, dependable sources of information to tap into. The individual must attempt to curate their own information.

Even though I am judicious in who I follow on Twitter and via my news reader, it is often all I can do to keep up with the flow of information coming to me. If I weren’t motivated both by a desire for professional development and material to blog about, I think I might give up on making a serious effort to stay current.

But your mileage may vary as they say. If anyone has found a method to gain the professional guidance and information they seek and not become overwhelmed by the experience, please share it.

Likewise, if you know of a good resource for audiences seeking orientation about the arts that doesn’t condescend, let me know as well.

Everyone Wants To Be A Leader

If you do a Google search for Management vs. Leadership, you will likely find the top results imply it is much better to be a leader than a manager. (Though the Wall Street Journal guide says you need to simultaneously be both.)

However, as I noted in a post some years ago inspired by Drew McManus’ thoughts, a leadership approach can be detrimental to your organization.

I searched again this year and if anything there are only more articles that point you toward leadership over managing. Many portray managers as authoritarian and inflexible. However, as I noted in my entry there are those who acknowledge the need for both roles and the capacity of managers to be flexible and creative.

One of those I quote suggests that what might be contributing to the view of management as being detrimental to companies is that there is such a push toward leadership, no one is investing the time to develop excellent management skills.

Going Back To The Farm

One of my favorite posts was one I did covering a grant report made to the University of Wisconsin-Extension, Putting Culture Back into Agriculture.

One of the great things about the report is that it talks about the impact of the Wisconsin Idea on the arts in that state with artists crisscrossing the state helping farmers and townspeople learn how to paint, write plays and learn how to sing together.

I put a number of great quotes in my entry, but one I omitted which seems just as relevant now as it was when UW-Madison President Glenn Frank said it in 1925:

There’s a gap somewhere in the soul of the people that troops into the theater but never produces a folk drama…. The arts are vital, if in the years ahead we are to master instead of being mastered by the vast complex and swiftly moving technical civilization born of science and the machine….

Even if you don’t see your organization as serving a rural community, the reflections by the grantees about what they did wrong in their approach to serving their community, how they rectified it and how things turned out splendidly just the same.

It isn’t often you see this sort of humility in grant reports and it can serve as an example of what to emulate.