All Entries in the "Leadership" Category
Arts Administrator Residencies-Is There A Need?
I am not quite sure what drew my eye to it but Fractured Atlas did an interview with the founders of the Philadelphia Art Hotel this January. I don’t know why, but the project just looks and sounds a like a cool idea.
Personally, if I were a visual artist, I would probably [...]
Info You Can Use: Employee or Independent Contractor
As usual, the folks at the Non-Profit Law Blog provide some useful links. I will quickly point out a short piece about the Senate has recently passing a jobs bill that will provide incentives to hire and keep employees.
The measure would exempt private employers, including nonprofit groups, from paying their share of Social Security [...]
Funny Thing Happened While Revising Bylaws
I was really surprised at some recent developments in my block booking consortium today. For about a year we have been scrutinizing our bylaws because people began to realize that practice was deviating from the specifics of the document. I had contributed some information on bylaws to the conversation based on material I wrote about [...]
My First Solicited Book Review
Disclaimer
I recently received a request from the authors of Performing Arts Management: A Handbook of Professional Practices to review the book. (Actually, it was from one of their student assistants.) While I have read and summarized books on this blog before, they have been books I have been interested in reading rather than ones I [...]
Staying Married To The Artistic Process
I came across an interesting article in The New Republic, by way of Arts and Letters Daily that suggested that a shift in business school orientation partially contributed to the loss of manufacturing jobs in the United States. At one time universities focused on training graduates to manage manufacturing businesses and often had mini-factories on [...]
These Theatres Ain’t Dead Yet
So last week was indeed cause for Thanksgiving and perhaps optimism for the arts as a whole as news came that two shuttered notable theatres, the Coconut Grove Playhouse in Miami and the Beverly, MA North Shore Music Theatre would be reopened thanks to the efforts of other theater operators.
According to a Boston Globe [...]
How Do I Assess Thee? Let Me Count
The authors of Human Sigma take a pretty damning view of the evaluation process of most companies as being antithesis to productive improvement of the employees.
“First, where did the set of things to be rated come from? Did they come from a systemic study of the necessary outcomes of your job, or did they [...]
Gulp! Let Employees Set The Rules
So getting back to my Human Sigma discussion in this entry. There is quite a bit I am skipping over generally because I have discussed many of the concepts before in other entries. For example, the idea that customers can develop an emotional investment with a company based on how different factors align with how [...]
That You Care Is What Matters
Yesterday I alluded to the research findings presented by Fleming and Asplund in their book, Human Sigma, that how you handle customer problems is more important to your relationship with them than actually solving the problem. (I should mention, HumanSigma is a program of Gallup so they have a lot of experience in surveying.) [...]
Business Solutions Unfair to Customers
Emotional Advocacy
Yesterday, I started writing about the book, Human Sigma by John Fleming and Jim Asplund and as promised, I wanted to continue exploring the book today. One of the things I was happy to see addressed was the idea of the single question customer survey. I had pondered the validity using the question, [...]