All Entries in the "Management Philosophy" Category
Arts Administrator Residencies-Is There A Need?
I am not quite sure what drew my eye to it but Fractured Atlas did an interview with the founders of the Philadelphia Art Hotel this January. I don’t know why, but the project just looks and sounds a like a cool idea.
Personally, if I were a visual artist, I would probably [...]
Info You Can Use: Employee or Independent Contractor
As usual, the folks at the Non-Profit Law Blog provide some useful links. I will quickly point out a short piece about the Senate has recently passing a jobs bill that will provide incentives to hire and keep employees.
The measure would exempt private employers, including nonprofit groups, from paying their share of Social Security [...]
Turning Waves Of Crisis Into Minor Ripples
You ever tried to get a large group of performers to the airport to catch their flight in the face of an impending tsunami?
Well, I have.
It is actually not as bad as you might think. Given the alternatives of a hurricane, earthquake or volcanic eruption, with the opportunity that either of the latter two will [...]
Honolulu Symphony No Longer Stands Apart
There is an oft expressed sentiment in Hawaii that the state is about 10 years behind the current trends. The Honolulu Symphony administration, however, seems to be right in step with the current approach symphony management nationwide takes while in negotiations with their musicians.
In an interview that aired last Friday on Hawaii Public Radio, Honolulu [...]
Funny Thing Happened While Revising Bylaws
I was really surprised at some recent developments in my block booking consortium today. For about a year we have been scrutinizing our bylaws because people began to realize that practice was deviating from the specifics of the document. I had contributed some information on bylaws to the conversation based on material I wrote about [...]
My First Solicited Book Review
Disclaimer
I recently received a request from the authors of Performing Arts Management: A Handbook of Professional Practices to review the book. (Actually, it was from one of their student assistants.) While I have read and summarized books on this blog before, they have been books I have been interested in reading rather than ones I [...]
Staying Married To The Artistic Process
I came across an interesting article in The New Republic, by way of Arts and Letters Daily that suggested that a shift in business school orientation partially contributed to the loss of manufacturing jobs in the United States. At one time universities focused on training graduates to manage manufacturing businesses and often had mini-factories on [...]
Acknowledgement from Unexpected Quarters
Last week I received an email wishing us a Happy Thanksgiving from one of the B&Bs we stayed at in Ireland this past summer. Thinking back to my discussions about developing emotional relationships with customers over the last few weeks, I thought that was a particularly clever gesture.
A lot of social media software [...]
Gulp! Let Employees Set The Rules
So getting back to my Human Sigma discussion in this entry. There is quite a bit I am skipping over generally because I have discussed many of the concepts before in other entries. For example, the idea that customers can develop an emotional investment with a company based on how different factors align with how [...]
That You Care Is What Matters
Yesterday I alluded to the research findings presented by Fleming and Asplund in their book, Human Sigma, that how you handle customer problems is more important to your relationship with them than actually solving the problem. (I should mention, HumanSigma is a program of Gallup so they have a lot of experience in surveying.) [...]