Info You Can Use: Point Some Strong Light At Your Brainstorm

Hat tip to Ian David Moss at Createquity who linked to a New Yorker article on brainstorming in one of his “around the horn” summaries.

The article talks about how the whole idea of brainstorming without criticism for fear of causing someone to censor themselves is less effective at generating good ideas than having someone work alone or engage in brainstorming with debate.

What was really interesting to me was how the importance of opposing ideas applied to artistic collaborations.

According to the data, the relationships among collaborators emerged as a reliable predictor of Broadway success. When the Q was low—less than 1.7 on Uzzi’s five-point scale—the musicals were likely to fail. Because the artists didn’t know one another, they struggled to work together and exchange ideas. “This wasn’t so surprising,” Uzzi says. “It takes time to develop a successful collaboration.” But, when the Q was too high (above 3.2), the work also suffered. The artists all thought in similar ways, which crushed innovation.

[…]

The best Broadway shows were produced by networks with an intermediate level of social intimacy…A show produced by a team whose Q was within this range was three times more likely to be a commercial success…It was also three times more likely to be lauded by the critics. “The best Broadway teams, by far, were those with a mix of relationships,” Uzzi says. “These teams had some old friends, but they also had newbies. This mixture meant that the artists could interact efficiently—they had a familiar structure to fall back on—but they also managed to incorporate some new ideas. They were comfortable with each other, but they weren’t too comfortable.”

Brian Uzzi, the sociologist who is cited in the story attributes the success of West Side Story to the fact that Broadway veterans Jerome Robbins, Leonard Bernstein and Arthur Laurents brought the novice Stephen Sondheim on board.

So the lesson for arts organizations might be to keep turn over down so you maintain a good team of artistic/administrative collaborators but introduce people/concepts that take everyone out of their comfort zone a little bit. This applies to boards as much as administrative staff and artistic teams.

Adding an unknown factor to spice things up isn’t a new concept and obviously not the only ingredient for success, but still good to have a little evidence to support the practice.

The New Yorker article resonates with me because I have recently been thinking about the people who have been in the assistant theatre manager position the last few years. We have had three in the 7.5 years I have been running the facility. The first two left to enter graduate school in southeast Asia. Each one of them has brought a different set of skills and interests. I view this as an opportunity to employ their enthusiasm to implement some programs and ideas I have. (I have a few in the works I hope are successful enough to blog on in the next few months.)

Try Ask

I try a fair number of the strategies/techniques that I cover here. Some work better than others. For example, for the last seven performances we have tried just asking two questions in our surveys, one fun question and one that we really want to know about from our audience. Even with the ability to answer on a hard copy or text your answer, we haven’t gotten a lot of participation.

Except the night this past weekend when we were participating in an Americans for the Arts survey. Strangely, participation in our 2 question survey went up a little when people were faced with filling out a multi-question survey.

We also didn’t get the response I expected for a recent tweet seats program even though it was circulated a fair bit via social media. Though since this was a trial program, the small number of participants suited me fine and the experience will allow us to refine our approach.

In any case, I am sometimes skeptical about how much input and participation we might get from our community with other endeavors. So I was a little surprised and very pleased by the response we received for space naming meeting were recently had. As part of a renovation we hope to undergo, we have been trying to find a new approach to facility and space naming campaigns so we hosted a brainstorming meeting.

Recalling Andrew McIntyre’s assertion that people who are emotionally invested in your organization might only be visiting you in 2-3 year intervals, we invited people who had either donated or purchased tickets to multiple shows over a 3-4 year period. That yielded about 450 names after purging duplicates. We followed up a letter with a reminder email.

While only about 15 people attended the informal lunch meeting, there were about five times as many people expressing pretty heartfelt regrets saying they were honored to be invited and wishing they could be there. We even received some donations though we didn’t ask for any money.

I was really rather surprised at how many people seemed interested in investing more time and effort to provide feedback than would be required for a paper survey. I am sure the fact the purpose of our communication was to give them something (lunch) in return for their participation rather than asking them to pay to participate (season brochure, email newsletter) probably had a positive impact. Perhaps knowing they could participate in a dialogue rather than in the unidirectional conversation of a survey was a factor in their willingness to come to the meeting.

In any case, it was a very constructive experience for us, especially since I had never spoken face to face with 90% of those who attended. We were hearing from a number of new voices. The meeting also ran about an hour longer than we had planned due to the length of the conversations.

I am significantly less skeptical about the prospect of people’s willingness to participate and become invested with us. None of these people may participate in our space naming campaign, but my encounter with them has left me energized and excited. My advice to others who may not believe there is a lot of interest and investment in their programs based on survey response rates is to give a brainstorming type meeting a try. Like us, your attendance to invitees ratio may be fairly low, but you may gain unsought benefits.

(The title of this entry is a Hawaiian pidgin/creole phrase)