Daniel Pink – Butts In the Seats

Info You Can Use: Pixar Pitch

April 2, 2013 by Joe Patti

Yesterday I linked to a recent post by Barry Hessenius about gatekeepers and he mentioned that Hollywood had developed a pitch system where people without the connections to get a real meeting were afforded a short time to pitch an idea.

Apropos to this, Daniel Pink made a short video about six new pitches for selling yourself, ideas, etc.

He talks a little bit about how email subject lines are really pitches and makes some suggestions about rhyming pitches (which I can see will be effective you if you don’t go full Seuss). He also notes that questions are much more active and engaging than making statements.

He uses the example of Ronald Reagan who famously asked if his listeners were better off now than they were four years prior. Pink notes that this can get listeners filling in the blanks to convince themselves in ways your statements can’t connect with them.

He takes pains to make the point that the word pitch may imply something is traveling in a single direction, but in reality pitches today are interactive. You invite someone else to have a conversation about something with you.

The pitch I liked the best was the first one he introduces, The Pixar Pitch. This one is most suited for the arts because it is all about storytelling. Pink says this is the formula Pixar uses while planning and plotting their movies.

It runs something like this:

ONCE UPON A TIME____________, EVERY DAY___________, ONE DAY____________, BECAUSE OF THIS_____________, BECAUSE OF THIS_________________,
UNTIL FINALLY_____________________.

He notes that we don’t see life as a series of logical propositions, but rather a series of episodes and so making your case in this manner can create a powerful connection with your listeners.

This formula can be the basis for press releases and marketing materials. I took a look at the trailer for Pixar’s Finding Nemo and it follows this formula pretty closely. You don’t even need to know the formula to have your inner narrator describe the scene to you “Once upon a time there was a fish named Nemo and his dad, everyday they happily swam together under the sea until one day…..”

Obviously, newspapers would get a little tired of you if your press releases explicitly used this formula for every show, and if you can clearly see a more compelling approach to use, go with that, but the formula can under gird what you are trying to communicate about events.

If you are having difficulty getting your ideas to connect with people, don’t you think it is a good idea to check out Pink’s short video and see what might resonate with you?

Info You Can Use: Reward Disloyalty

December 14, 2011 by Joe Patti

H/t Daniel Pink who linked to a story about a “Disloyalty Card” being used by independent coffee shops in Singapore. If you go to one of 8 coffee shops and pick up a card, go to any of the other 7 to get stamps and then come back to the original, you get a free cup of coffee.

I know some arts organizations who have tried these sort of programs to encourage patronizing other organizations with mixed results. What appealed to me about this approach was the rebellious, counter culture feel of it. I had this image of a program that encouraged people to be disloyal to movie theatres and Netflix.

What probably works for the coffee houses is that they can create a bit of an edgy or cool vibe with their stores. If arts organizations are going to try this, they either need to have the same vibe or link it to a series of shows that have that sort of feel. No one is going to feel like they are walking the path less traveled if they find themselves in a staid, completely conventional experience.

My impulse would be to avoid using it during something like a First Friday event where it might look more like a bingo game where people breezed through to get their cards stamped. That doesn’t seem particularly productive. An opportunity to do it across the course of a few months to a year could encourage people to make a more deliberate progress- see a show one weekend, walk through a gallery the next month, go to a dance concert and take visiting friends to the contemporary art museum.

It doesn’t appear that the Singapore disloyalty program requires you to visit all 8 of the coffee shops, just frequent more than one. Even disloyalty programs need to be convenient so it doesn’t make sense to force people to wander all over the place just to get a free cup of coffee. The same would likely apply to a similar program with the arts. Even if all the participating venues were in close proximity, it wouldn’t really be effective to force people to frequent places that didn’t appeal to them.

Structuring the program to encourage people to try a few new things is good. There should be a variety of disciplines represented, but they should get credit for going back to the places they liked rather than only rewarding them for hitting every place once.

Heck, it probably shouldn’t be confined solely to places that were built with the intention of housing art. Get the coffee shop or bar that hangs work by local artists involved. Even better–approach the bars and coffee shops with some opera or classical music performances like the Yellow Lounge program in Germany I wrote about a few years ago or Opera on Tap. Getting these sort of performances into the mix would make for an interesting disloyalty program.

Give The Gift Of Autonomy For Christmas

December 7, 2011 by Joe Patti

So the big tragedy of non profit arts organizations is that while we are the champions of creativity, we don’t really provide all our employees the most conducive environments for being creative. Sometimes good things happen despite us. Because the workload to personnel ratio is usually slanted in favor of the work load, there often isn’t a lot of opportunity for people to stand back and do some creative problem solving that might result in the alleviation of some of the work load.

A recent post on the Drucker Exchange criticized the industrial age view that long hours and great effort equates to productivity when that simply is not so any more. Andrew Fuqua recently made a related post on the benefit of “slack” in the work place. His post was generally about the computer programming industry, but there were many lessons non-profit arts organizations can take away.

One of the things he says a programming company should do is, “managers must stop assigning tasks.” Instead, it is up to teams to decide how the work will be done. Of course, for non-profit arts organizations, this assumes there are enough people to comprise a team rather than 1 person (or half person departments). But essentially he says, managers shouldn’t be making assignments, handing out work or be an individual contributor.

“Well, gosh, then what should a manager do? Well, I’ll tell ya! You could manage more people. You can still step in when the team needs help (but not too quickly). You are still an agent of the company, handling legal stuff, signing off on expenditures, etc. You can still manage risks, especially if you are a skilled Project Manager.”

Even if that doesn’t sound like something that is viable given the size of your organization, there are other things he suggest that are definitely applicable.

“Keep an eye on the system, looking for improvements
Ensure cross-training is happening (not by making assignments, but making the team handle it)
Understand the dynamics of the organization
Understand how value is created
Protect the team from interference
Make the organization effective; learn to look at it as a system
Support the team
Clear roadblocks
Watch interpersonal interaction — watch when one team member pulls back, withdraws in a brainstorm (for example)
Help the team learn TDD by making room for them to learn (time – remove the schedule pressure while they learn)
Understand the capacity of the team (also a team and scrummaster job)
Think through policies, procedures and reward/review systems and improve them (what messages do they send?)
Understand what motivates knowledge workers (see the previous reference to Pink) and let creating that kind of environment be an imperative”

Arts organizations can definitely benefit from looking at the dynamics of the organization and looking at themselves as a system of interrelated and interdependent parts rather than different segments performing different functions. This approach will help the organization understand where the value they possess lies. It may not only be the stuff you are selling tickets to, but in the expertise that is possessed by the group.

You will see a lot of these factors mentioned as valuable in management texts. The one suggestion Fuqua makes that jumped out at me was in regard to watching when a team member pulls back and withdraws in a brain storm. That can say a lot about the interpersonal dynamics of the organization. It may be viewed as one less person providing opposition to your ideas, but it could be damaging to the organization long term to have someone feel disassociated from the rest of the organization or team.

You might note that Fuqua references Daniel Pink and his talk about what motivates knowledge workers. That motivation is autonomy which repeated studies have shown is more effective than cash rewards.

One of the things Pink talks about is a Australian software company, Atlassian, which periodically gives their employees 24 hours to work on whatever they want. The only proviso being that they share it with the entire company at a party they throw at the end of that period. Apparently the practice has contributed to the solving of a number of problems and the creation of new products.

Imagine what might be produced if you let a bunch of creative arts people loose of their everyday constraints for 24 hours with the promise of beer at the end!

One of the things I know is very important to a lot of people I work with in the arts is professional development opportunities. Again, this is something Fuqua references. Often the biggest thing inhibiting arts people from getting the professional development is the funding. One solution to this problem goes back to my comment a few paragraphs ago about understanding that the value possessed by the organization may not solely reside in the product you are selling to the public.

Your organization may possess expertise that is valuable to other arts organizations and for profit businesses. You might arrange for a cooperative professional development day where all the arts organizations get together and have their staffs provide learning opportunities for each other. You might be able to likewise trade your expertise to area businesses in exchange for training or advice.

Best of all scenarios–your organization (or cooperative of arts organizations) puts together training programs to sell to businesses based on your expertise. Perhaps seminars in team building, creative brain storming, or the selection and lighting of visual art in commercial office spaces.

Solving Other People’s Problems

May 24, 2011 by Joe Patti

Daniel Pink recently wrote a piece in The Telegraph about how people are more effective at solving problems if the problems are not their own. In a recent study, those who were told they were solving a problem for someone else found more effective and creative solutions than those who were told they were solving the same problem for themselves.

In another study, people were asked to choose a gift for themselves, for someone close to them and for someone they barely knew. The less familiar the person, the more innovative the gift that was chosen.

Over the years, social scientists have found that abstract thinking leads to greater creativity. That means that if we care about innovation we need to be more abstract and therefore more distant. But in our businesses and our lives, we often do the opposite. We intensify our focus rather than widen our view. We draw closer rather than step back.

That’s a mistake, Polman and Emich suggest. “That decisions for others are more creative than decisions for the self… should prove of considerable interest to negotiators, managers, product designers, marketers and advertisers, among many others,” they write.

[…]

And while much of our business world is ill-configured to benefit from Polman and Emich’s insights, the rise of crowd sourcing and ventures such as Innocentive (which allows companies to post problems on a web site for people around the world to solve) suggests that the moment may be right for reconfiguring the broader architecture of problem-solving.

Pink offers five suggestions for either seeking the independent viewpoint of others or try to disassociate oneself from their business. A commenter, Lowell Nerenberg, talked about mentally calling on the spirit of his dead father to help him with his writing which I thought was an interesting approach.

What popped most prominently to mind, however, when I was reading the article was the question- If this is true, why aren’t non-profit boards more effective at leading and finding better approaches to doing business? While non-profit boards do essentially run and have ultimate ownership of an organization, most board members have a generally disassociated view of their relationship to the organization. This is essentially built into the basic design of non-profit boards. They generally don’t meet to discuss the business of the organization more frequently than once a month. According to the research, they should be fairly well positioned to generate creative solutions to the problems their organization faces.

And maybe they do come up with grand ideas. From what I gather from the research Pink references, no one looked into how often a solution generated by an outsider was actually compelling enough to be implemented. Good ideas may be generated, but perhaps there are impediments to actually putting them into effect. People may not feel confident enough in the idea to champion it. There may not be sufficient collective will to effect the necessary changes, especially if some sort of sacrifice was required. Or perhaps the board might feel it is the place of the senior staff to provide leadership in bringing about the change.

Operating under the assumption that non-profit boards of directors do possess the mental distance necessary to generate creative solutions, we get back to the oft mentioned discussion about training/creating a board which is knowledgeable and empowered about its role and responsibilities and is providing effective guidance and direction to the staff.

If the board finds it is too close to the problems of the organization to address them, then obviously the counsel of disinterested parties mentioned by Pink is likely to be necessary.

One implication of these studies I don’t even want to consider is that the nosy neighbor who is always butting into your business and giving unwanted free advice might actually be saying something of value. (Though likely they are too closely involved in monitoring our lives to enjoy the proper perspective of distance.)

If The Kids Can Do It, So Can You!

May 4, 2011 by Joe Patti

So in a follow up to my post yesterday about giving people permission to express themselves, Daniel Pink posted today about a teacher who applied the idea of FedEx Day to instructing his sixth grade classroom. The teacher in question, Josh Stumpenhorst, called the effort “Innovation Day” and created an environment to let his students direct their learning for the day.

There was some prep work involved in getting the students focused and prepared for what they were going to do, of course. On the whole, it was pretty dang successful and the kids really got invested in the process. Among the projects the kids undertook were:

We had a student:

• Writing and performing his own guitar solo
• Creating a model out of wood of the Sears Tower
• Writing her own historical fiction short story
• Creating a Rube Goldberg machine
• Designing and creating a replica suit of Roman Armor (out of tinfoil and cardboard)
• Creating a how-to tutorial on baking a cake
• Painting a still life on canvas of a nature scene
• Writing and performing a one-man comedy act
• Researching and presenting on the concentration camps of the Holocaust
• Creating a video highlight reel of basketball moves and plays
• Building a model of the Leaning Tower of Pisa
• Writing a biography of his favorite teacher Mr. Stumpenhorst (<—–ok, I made this one up!)
• Creating a video documentary of Innovative Day
• Building a model of Big Ben
• Choreographing and performing a dance
• Researching Walt Disney and creating a model of the Epcot Center
• Creating a model of numerous World War II battles
• Building a model of the Eiffel Tower
• Researching and creating countless Power Points, posters, and Photo Stories

I wondered yesterday how an experience that cultivated a sense of permission to express oneself might be designed for adults. I think this project might be a good basis to start from, especially since there was a lot of natural collaboration emerging. Granted, these kids and teacher already had an existing daily relationship with each other in which there was a certain level of structure and trust. The same environment may not exist for an arts organization and a constituency that spends the majority of its day in school or at work. It might take some time and effort to get to this point–if you wanted to get to this point at all. A project that evolves in an entirely different direction based on the dynamics of the community is eminently possible.

Is Your Creativity Keeping You From Getting That Promotion?

March 7, 2011 by Joe Patti

Something to think about as we talk about how the economy will need creative types to grow. On the blog Work Matters, Bob Sutton references a study showing that people don’t think creative types make good leaders unless they are also charismatic. (h/t Dan Pink). Sutton talks about a study in the Journal of Experimental Social Psychology, “Recognizing creative leadership: Can creative idea expression negatively relate to perceptions of leadership potential?”

“The results are pretty troubling. In short, although the judges saw no significant differences in the usefulness of the ideas generated, and did construe that subjects who were instructed to generate creative ideas did, in fact, come up with more creative ideas than those instructed to come-up with ideas that were not novel, the judges also consistently construed the more creative subjects as having less leadership potential, measured with this 3-item scale: “How much leadership would this applicant exhibit?”, “How much control over the team’s activities would this member exhibit?”, “I think the applicant is an effective leader.” (α = .86).

[…]

BNET asked first author Mueller to explain these findings, and I thought she came-up with a pretty good answer:

‘Muller notes that leaders must create common goals so their groups can get things done. And the clearer goals are, the better they tend to work, which means leaders need to root out uncertainty. One way leaders can do this is to set standards and enforce conformity. But when asked to describe a creative person, words like “quirky,” “nonconformist” and “unfocused” often take their place right alongside “visionary” and “charismatic.” Says Mueller: “The fact is, people don’t just feel positively about creative individuals-they feel ambivalent around them.”’

In the arts I imagine there would be a greater flexibility to this view and a leader would be expected to exhibit a degree of creativity. However, one of the first things I started to ponder is if this perception might contribute to the perception that artists don’t have good business management skills and the idea that arts should be run like a business. Many boards are comprised of many people who are not in businesses that focus on creativity and this ambivalence cited by the study author may manifest itself in the insistence that the arts be run more like a business. Basically in a context in which the board can understand and derive a feeling of safety.

As we know, creating art is a long and complicated business. Even if you are working on something as conventional as a Shakespearean play, choices are being made, used for a while, and then discarded, requiring time, energy and perhaps physical resources be invested in creating something new. This is the process 3M goes through to create things like Post-It notes, so it isn’t specific to the arts but it is also part of 3M’s corporate culture in a way that it isn’t for the companies of many of our board members.

Certainly there are many artists who need to attend to the details of their business arrangements more closely. I could write blog posts for weeks with the names changed to protect the idiotic. But I also have to admit the phrase “run like a business” may often be a convenient generic term that people bring out in an attempt to bring comforting structure to chaos. As many arts bloggers have been pointing out recently, there are a number of business models being used by the arts these days. Those using some of the more unconventional ones are succeeding where those using conventional ones are flailing. Andrew Taylor addresses this topic and provides some examples of unconventional approaches in his Artful Manager entry today.

Sutton’s entry mentions what the research says a creative who wants to lead should do.

“This research suggests that if you are a creative type, and want to lead, do everything you can to get your boss and other evaluators thinking about charisma — “activate” the charismatic leader prototype by talking about well-known charismatics, and perhaps engaging in actions congruent with the “prototype” of a charismatic person — articulate, inspiring, setting forth an emotionally compelling vision, and touching on themes and stories that provoke energy and passion in others. “

While I agree that if you want to lead people, you have to be articulate and provide inspiration, my initial reaction was to be a little resistant to this suggestion. There is a danger of this approach becoming too contrived and in fact, overly restrictive and anti-ethical to creativity. There are many invoking the hottest management theory being espoused by charismatic people. Adopting this approach may convince people you have leadership potential–but at the risk of conforming to the same view being widely held. Which may in turn result in conforming to similar practices. I would say creative people seeking to be leaders also need to have a high level of discernment in regard to the direction they are advocating and the sentiments they are invoking.

The Importance of Asking Why

February 2, 2011 by Joe Patti

Daniel Pink had a piece in The Telegraph last week discussing the importance of everyone in your organization being on the same page about why you are in business. He cites a study performed by a professor from the University of Pennsylvania’s Wharton School where telemarketers were split into three groups, one that was given reading materials before making calls that discussed personal benefits to working as a telemarketer, another group read stories from those who have benefited from the funds raised by the telemarketing and the third group who were given no reading materials at all. After a month those who read the articles extolling the benefits to the telemarketer were no more productive in their fund raising than those who received no reading materials at all.

“People in the second group – who took a moment to consider the significance of their work and its effect on others’ lives – raised more than twice as much money, in twice as many pledges, as they had in previous weeks and significantly more than their counterparts in the other two groups…

Grant and some colleagues uncovered similar results in another call centre study. There, when employees spent just five minutes talking to the recipients of the funds they were raising, those employees spent twice as much time on the phone with prospective donors and raised nearly three times as much money as they had in the past. And Grant found the same phenomenon in a study of lifeguards at a community aquatics centre. A group of lifeguards read stories from previous lifeguards about rescuing swimmers. Then, a month later, those lifeguards worked more hours, and received higher ratings from their bosses, than a similar group that wasn’t reminded of its purpose. “

People in the arts tend to be so passionate about what they do, they probably don’t have as far to go as those in other industries when it comes to knowing why itis what they do. But is everyone in the company basically united behind the same purpose? We are often told that everyone in an organization should be able to recite the mission statement. But failing that, they should at least all be able to voice the same basic organizational purpose. There is a tendency to groan and perhaps roll ones eyes at the thought of being tested on the mission statement. In many cases, it can be indicative of a poorly written mission statement that it doesn’t roll easily off the tongue. Reading how effective people who are mindful of the organization’s purpose can be, spending a little more time committing the mission statement to memory doesn’t seem like such an onerous task.

Granted, it doesn’t have to be the mission statement that has to serve as the purpose. It could be something on a more granular level like the front of house staff and volunteers deciding that over the next year they are going to help reduce any intimidating elements in the attendance experience and get people excited about the shows.

As Pink’s article draws to the end, he offers an activity to put into practice. “Once a week, at that staff meeting, spend a few minutes revisiting the question. Talk about the purpose of the week’s activities. Discuss your efforts’ effect on other people’s lives. Remind each other why you’re doing what you’re doing in the first place. “

Info You Can Use: B Corporations

January 24, 2011 by Joe Patti

Daniel Pink had a tweet today to a Washington Post story about Maryland companies signing up to be classified as a “B” corporation in that state. The B for Benefit Corporation will allow for-profit companies to operate to pursue social ideals.

You may ask what is to keep any company from operating in socially responsible ways? Many companies align themselves with causes to burnish their image, after all. It is actually the stockholders which may pose a problem apparently. According to the newspaper:

“These hybrid entities pay taxes and can have shareholders, without the risk of being sued for not maximizing profits. Companies can consider the needs of customers, workers, the community or environment and be well within their legal right.

A benefit corporation, for instance, could choose to buy from local vendors at a higher cost to reduce its carbon footprint, much as the Big Bad Woof does. The company, as a part of the incorporation, is required to file an annual report on contributions to the goals set forth in the charter and submit to an audit by an independent third party. “

This is different from the L3C structure I have mentioned before. Like the L3C, this structure is not recognized by the IRS. Though I am not sure if it is in the same nebulous area the L3C because it doesn’t seem like B companies are meant ever qualify as a program related investment for foundations. Though there is probably a lot about the structure not covered in the news article.

More information about B corporations may be found online at a site created to advance these type of organizations. I didn’t find any discussion about how the IRS views these organizations and if there are significant restrictions to investing. According to the site the need for a B corporation are: (my emphasis)

“B Corporations address two critical problems:

* Current corporate law makes it difficult for businesses to take employee, community, and environmental interests into consideration when making decisions; and
* The lack of transparent standards makes it difficult for all of us to tell the difference between a ‘good company’ and just good marketing.”

This is an effort they are trying to take nationwide so if you are interested, don’t think it isn’t applicable to you just because you don’t live in Maryland. This could be a viable structure for an arts related organization. While the status doesn’t provide any tax breaks, doing well on the required audit can be a positive signal to interested investors.

Are You Getting Your 24 Cents Worth?

October 14, 2017October 4, 2010 by Joe Patti

Daniel Pink had an entry this weekend where he presents a taxpayer receipt created as part of a policy paper by some gentlemen at Third Way. David Kendall and Jim Kessler who wrote the piece for Third Way start their paper by pointing out that we know the breakdown in the nutritional value of the food we buy, but we haven’t the faintest idea what sort of value we are getting for our taxes.

Given that so many politicians promise to control spending without touching Social Security and Medicare, they wanted to create an easy to understand listing of where all that money was going and what would likely need to be cut to make good on those promises. Since the median taxpayer in the U.S. earns $34,140 and assuming all that income is taxable, they created a graphic breakdown of where the $5,400 in taxes paid in 2009 went.

Of course, I gravitated directly to arts spending – 24 cents. Now remember, this isn’t the amount spent on arts per person, just what the median tax payer’s share is. Those with higher incomes are paying more and those with lower incomes are paying less. The amount per person is probably closer to the usual rule of thumb of the cost of a postage stamp. I was a little surprised to see that benefits and salaries for Congress fell below the arts at 19 cents until I remembered there are only 535 of them compared to all the arts organizations that seek funding.

If you visit Pink’s site, you will see that Social Security, Medicare and Medicaid top the list at $1,040.70, $625.51 and $385.28, respectively. Next down on the list is interest on the national debt and military operations. Cutting spending on the arts isn’t going to vastly improve the lot of any other area. Above arts spending is the Smithsonian Museum at $1.12. Giving all the arts money to the museum doesn’t improve their budget by a quarter.

When people complain that they don’t want their tax dollars going to support degenerate art, the truth is more money was likely spent powering their computer while emailing those sentiments and then paying a Congressional staffer to read and perhaps print it out than is spent on the arts. If a person mails their complaint, well they have already spent more on the stamp than they probably paid in taxes to the arts.

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