Twitter Thursdays

So we have a production coming up that will have six performances. Because one performance is generally poorly attended, we generally offer some sort of last minute rush promotion requiring people to say a silly phrase to get their discount. Since the audience for this show tends to be younger, I thought I might also experiment and make that night a “social media performance.” Essentially, we would have a night where people would openly be invited to do text friends and update Twitter and Facebook status. The only thing we couldn’t let people do due to intellectual property concerns is record or take pictures.

If it was successful, I might consider expanding it to other performances as appropriate. We don’t get a more than 5-10 people commenting about our shows on social media sites so I wanted to see what would happen if we openly encouraged it. Because most classes were required to see the production the previous week, we wouldn’t see too many grouses about being forced to see the stupid show by a professor.

Knowing that a lot of people don’t like to have those around them leaning over a glowing cell phone, I thought having a specific performance dedicated to the practice might help draw those who liked the practice and allow those who disliked it to attend at other times. It wouldn’t guarantee a texting free environment at all shows, but might lead both groups to feel we recognized their needs.

When I brought the idea up at the weekly production meeting, I thought there might be some resistance. My biggest concern was for the actors who might not get the same audience reactions on that particular evening as they did in other performances due to divided attention. In fact, there might be more conversation at that performance as individuals whisper inquiries about what has transpired after everyone else laughs or gasps. I figured there would have to be some discussion of appropriateness and shifting expectations.

What I hadn’t expected was a vociferous and absolute refusal to perform that night from one of the creative team. The individual was wholly opposed to the practice which he felt was an awful trend and inappropriate at a live performance. He was under no illusion that it wouldn’t happen anyway regardless of what we did, and perhaps become more common and widespread, he just didn’t want to be party to an effort to encourage people to do it.

I think this is just part of a set of concerns that has existed for awhile and may become more prevalent soon enough. Do we diminish the performance by validating something outside of the usual practice? For orchestras, it has been projection of video images in support of the music in some way. In theatre it has been stunt casting of television/movie/pop music figures in stage performances. This isn’t just about Broadway casting choice. All across the country weather forecasters and football heroes get cast in the hope that their popularity will bring more butts to the seats. I am not sure what the characteristic corresponding situation would be in fine arts and dance.

In many ways this is different. Those elements, for better or for worse, are part of the artistic product. It may be cheapening the product to dilute it in this manner in the name of getting more attendance. It is another thing to encourage people to ignore the performance entirely to tell their friends to come to the show.

In one of my favorite Take A Friend To The Orchestra outings, Drew McManus takes a guy to a concert in Carnegie Hall. Drew tells him it is okay to be bored during some portions of the performance and I think brings binoculars so he can look more closely at the musicians during these times. Even though Drew says it is okay to be bored and not entirely engaged by the performance, his suggested alternatives encourage his companion to try to remain involved even if the music isn’t finding purchase in his ear.

Encouraging people to text sends the message that is okay to be bored, but encourages them to disengage themselves from the performance entirely without making the attempt to involve themselves in some other aspect of the experience and give the performance a chance to connect and draw them back.

I know I sound like I am siding with the objector against something I proposed doing. But this is really a matter of the two sides of my identity as an arts professional in conflict. From the marketing standpoint, allowing people to tell their friends about their experience can improve attendance. Not just as a matter of simple recommendation, but as a way for experimenters to lead their more wary friends to new experiences.

But it changes the way people are interacting with the arts in some undesirable ways. If people are viewing a performance in terms of what they can report on every few minutes, there isn’t any time given to digest the experience. There are many inveterate arts professionals who aren’t really sure what they thought about a show until the next morning. If you view a performance as a loaf of bread to comment on a slice at a time, you may never see the golden beauty of the loaf as a whole. You decide that Helen Mirren as Prospero is dumb when she first appears in The Tempest and then look for the next moment to comment on, and then the next and the next, you may miss what Julie Taymor was trying to do with the story.

Is this the way we want to encourage people to approach their experience with art? Mediated through the lens of whether what just happened was interesting enough to report to their friends at the expense of missing/incompletely comprehending what happens next? I remember reading about how certain actors in Shakespeare’s time were judged masterful when the girls wandering the aisles stopped hawking oranges. Will the power of a show be judged not by a standing ovation, the value of which seems to have degraded of late, but by the fact people were so entranced that they stopped texting?

Prices So Low, It Might Be Insane!

There was a fair bit of discussion on Adaptistration two weeks ago about the Joffrey Ballet’s success in gaining over 2000 subscribers in a single day using the GroupOn discounting site. As a theatre manager, I get caught in the debate between making 25% of my ticket price vs. having an empty seat against possibly training people to wait for the deep discount in the future.

One of the best points that I think is made in the comments on the Adaptistration entry is that while you may be making 25% of the ticket revenue, you don’t have the marketing costs usually associated with promoting the show when you work with GroupOn. My assumption is that most arts organizations marketing costs aren’t 75% of the ticket price so there is still a danger of not meeting the other overhead costs you have by using GroupOn, but if the discount is structured correctly, you could end up doing marginally better than you might have and have a fuller house. Looking like you are successful is half the battle in convincing donors and granting organizations to support you.

Still, I was pleased to see Chad Bauman, the Director of Communications at Arena Stage take the subject on. In addition to suggesting that you are rewarding the wrong kind of behavior with these discounts and risk alienating the person who paid full price months ago, he notes that paying less than full price seems to translate into less than full commitment in both renewing and attendance.

“We must always remember that discount buyers behave differently and you must budget for that. Full season subscribers at most organizations renew at a rate between 85% to 90%. However, I have found that full season subscribers that purchase their subscriptions at a drastic discount renew at a much lower rate (around 60%). Additionally, because they spent significantly less amount of money per ticket, the no show rates are also substantially higher, sometimes leaving large empty holes in your house.”

As an alternative, Bauman suggests a slightly more work intensive process of acquiring mailing lists, sorting out your current subscribers and ticket buyers and-

5. Using the exact same deep discount offer you were going to give to Groupon, develop a cheap, but effective mailer and send to your list. Make sure it is an offer that is impossible to pass up, and that the offer leads in design and has a deadline. (note: if you don’t have a large box office staff, then make sure the offer is online only, or you will be swamped). The key is to keep production and mailing costs low–send using non-profit postage and use a discount printer/mail house.

By doing this, you get to keep the entire purchase price of the discounted subscription, and you minimize the possibility that your dedicated and loyal patrons will see that you are heavily discounting late into your campaign after thousands have already purchased.

Taken together, the Adaptistration entry and comments and Chad Bauman’s take, give a pretty good picture of the factors to consider and some alternative approaches to take.

I haven’t used GroupOn yet for personal consumption. In fact, it appears it might not have a lot of traction locally because there is no listing of past deals for my city. Though that could just be a technical matter. I wonder if you can effect the timing of the offer. That way, you can use it in a manner closer to that used by airlines. Not everyone in the plane is paying the same for their seats, but generally it is recognized that those who purchased earlier got a better deal. If you can arrange things so that people need to commit to the performance a couple months out, then at least you emphasize the need to plan ahead. Only problem is that if people don’t show up because their investment is as low as the price they paid for the ticket, you may judge it something of a mixed blessing.

More On Mergers And Alliances

I have had non-profit mergers on the mind of late due to some personal experience so it is no wonder that two entries on the subject from different blogs caught my attention today.

The first was a book review by Gene Takagi at Non-Profit Law blog. He recommends Nonprofit Mergers & Alliances by Thomas A. McLaughlin. Takagi starts out referencing a quote from the book supporting the old truism that it is best to enter a negotiation in a position of strength.

“Indeed, the book had me at “hello” or, rather, its first sentence: ‘The best time to consider a merger or an alliance is before it is necessary, when coming together with another organization will mean combining strength with strength, and when the collective energies and the creativity of the two or more entities can be used proactively instead of being sapped by the demands of crisis management.’ “

This concept is actually central to the commentary made in the second blog post I saw today, Drew McManus talking about Philadelphia Orchestra and Philly Pops decision not to merge. The former would have absorbed the latter. Drew cites the troubles the Utah Symphony and Utah Opera had with their merger. The orchestra and pops adopted a gradual approach to the merger and that revealed some of the potential difficulties they might face as a single entity. Both organizations will work in close partnership, but retain separate governance structures.

As you might imagine from the title of the book he reviews, Takagi notes that there are different stages to both mergers and alliances and lists them out. According to Takagi, the book outlines the pros and cons to both approaches and provides some good advice about very complex undertakings.

The book may be a good resource for the next generation of non-profit leaders. Apparently McLaughlin feels that “nonprofit services are fragmented and how consolidation is part of a nonprofit’s life cycle.” Given all the talk about mergers of late, I believe there is more behind that statement than just an attempt to sell a book about how to accomplish such things.

Holiday Memes? Bah! Humbug!

So our glorious Inside the Arts leader Drew McManus laid down a challenge of a Holiday Extremes Meme. Now, I think if you are a musician and can only name two of four good holiday concerts and one of the two (of four) worst concerts you name involves YOU performing, it isn’t quite fair to those of us who are non-musicians!

I have been to fewer holiday concerts than Drew, though I do remember the Christmas cantatas of my youth when the Catholic and Presbyterian congregations of my small community would come together so there would be enough people for a decent size choir.

One of my favorite Christmas music memories though was when I lived in Florida. There was a radio station in Tampa at the time which started playing Christmas music for hours on end starting Christmas Eve. There were some really great songs there that I had never heard before. You would go from Bing Crosby to “You’re A Mean One, Mr. Grinch” and then back to some choir softly singing.

That was when I heard the Bob Rivers’ classic, “I Am Santa Claus”

I have great memories of driving up to my sister’s house at 5 am Christmas morning listening to the music. Unfortunately, there was a year of new management and they stopped that practice.

However, in the spirit of offering new songs for the season, I wanted to turn people on to one. Don’t be fooled by the band name, Hoots and Hellmouth, or the title, A Song for Solstice, I am not trying to undermine the religious nature of the holiday. It is a nice song for the season without being cloying. The music comes courtesy of public radio station, WXPN’s 2008 12 Days of Christmas where they offered 12 free downloads of holiday music from local artists.

A Song for Solstice was smack in the middle at Day 6. If you want to check out other alternative holiday songs, scroll around on the page. I admit to being a sentimental sucker for #4 Dan May’s “Christmas in My Hometown.”