Why I Was So Excited To Spend The Weekend In Decatur, IL

As I had mentioned yesterday, I had been looking forward to participating in the Society for Arts Entrepreneurship Education conference at Millikin University for a year due to their student run venture program which include in music publishing, a visual arts gallery, a theater space, a printing press, a publishing house, a printmaking studio and a radio station.

These are part of the Arts Entrepreneurship program, however the university has long had a philosophy of experiential learning.  The essence of what many university faculty and staff members expressed over the weekend was that students were told not to wait for someone to give them permission, but to jump in and try an idea out.

The work the students are doing and the results being accomplished are very impressive. As you have probably guessed, I was very excited to see it all first hand.

While ideally the decisions and responsibilities for each of these ventures would be borne by the students, the extent to which this happens seems to range between ~80%-98%, dependent on the program.

For example, one of instructors in the music publishing area spoke of how much time running the music label took and his efforts to get the students to bear more of the responsibility. On the other hand, he noted students worked very autonomously in other parts of the music production program.

There was a session in which an information systems professor spoke of a project his students had done with the student run gallery as a client. His classes worked on many similar projects for other departments and some external clients. Noticing that these clients were left without software support at the end of every semester, students created a venture independent of any class to service the software.

The conference was held during the university’s Fall Break so unfortunately we really only got to speak with students involved with the Pipe Dreams Theatre venture and the Blue Connection visual arts gallery.

I brought my camera with me so I could take pictures of what I experienced, but looking at the images I realized that these places look like any other theater or gallery space you might find anywhere. There is nothing to distinguish them from any other such place. That is probably to the students’ credit that you can’t easily discern that they are in charge.

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I did want to share this one image from a presentation the Pipe Dreams students gave. They made this sign so I don’t know if the course objective is officially “To run the company in the general direction of not into the ground.”

The work load is the same whether you are taking the class for one credit or three. Everyone does get paid. According to the instructor Sara Theis, the most people have been paid is about $120. Other times she has cut checks for around $2.50. This is all determined by the students.

Pipe Dreams seems to be the venture in which students are more involved and invested.  They hire staff, they buy the equipment, do the marketing, write the grants, choose and cast the shows.

The space they occupy is slightly off campus. Other than the university covering the heat and the salary for the instructor, the students are responsible for everything in the building.  When one season loses money, the next cohort needs to deal with the deficit.

What probably impressed me most was that the students involved with Pipe Dreams are mindful of what the next group will inherit and make long term plans for the viability of the organization. For example, I thought the requirement that a student be involved for three consecutive semesters before they could be part of the managing board was dictated by the instructor, Sara Theis. She assured me that was entire the students’ decision because they saw the need to ensure continuity.

These long term plans include replacing aging equipment. One of the things they mentioned was that it took about three cycles of students before they were able to get ETC to grant them new dimmer system for their lighting.

There was a disagreement about whether the theatre seating was acceptable or not. After learning from an audience survey that people were uncomfortable, they created a plan to purchase new seating.

When they do midnight shows for students, they conduct a risk assessment in advance and institute bag checks.

In a separate panel of current students and alumni of Pipe Dreams, the students were well aware of the value of the experience. They appreciated the opportunity learn to fail and fail a lot in the relative safety of a university setting. They were also pleased that they could walk into a job interview with some realistic experience on their resumes.

Another young woman said that the experience over the years completely disillusioned her about a career in the arts. She said she was grateful because she might have spent 7-10 more years pursuing a career and ending up miserable. I think it is to the program’s credit that they put students in a position where they can really come to that realization as a consequence of choices they freely made for themselves rather than through the direction/requirement of faculty.

They were proud of what they accomplished. One spoke of the way the cohorts he belonged to gradually changed the dynamics of the Pipe Dreams company from safe, pandering programming to the more challenging content they produce now.

Some of their marketing campaigns caused the university to institute new rules about how student events can be promoted. One of students said they make no apologies for trying out new ideas.

They also have gotten some flack from the Millikin Theatre program for snatching up valued members of the campus acting pool which I think is awesome.

While turnover of students impacted continuity, they said it also brought new perspectives and skillsets to address problems the company faced.  They hold retreats every semester to help orient new students and one of their recent projects has been to create procedure manuals in each of the areas of responsibility to hand down to future generations.

Since this post is getting a little long, tomorrow I will offer some insights about some of the other student run ventures. The Blue Connection gallery provides a good contrasting examples to the Pipe Dreams venture.

Do You Underestimate The Customer’s Journey?

Inc Magazine recently had an article of 100 Great Questions Every Entrepreneur Should Ask. As you might imagine, there was a lot in the list that have relevance to non-profit organizations.

Some deal with topics that continually arise in conversations about the arts like relevance; allowing a pursuit of funding to divert the organization from its mission; and what metrics are being used to define success.

1 How can we become the company that would put us out of business? -Danny Meyer, CEO of Union Square Hospitality Group

2 Are we relevant? Will we be relevant five years from now? Ten? -Debra Kaye, innovation consultant and author

52. If our company went out of business tomorrow, would anyone who doesn’t get a paycheck here care? -Dan Pink

6. What trophy do we want on our mantle? – Marcy Massura, a digital marketer and brand strategist at MSL Group
Massura explains, “Not every business determines success the same way.Is growth most important to you? Profitability? Stability?”

7. Do we have bad profits? -Jonathan L. Byrnes, author and senior lecturer at MIT
Byrnes explains, “Some investments look attractive, but they also take the company’s capital and focus away from its main line of business.”

8. What counts that we are not counting? -Chip Conley, founder of Joie de Vivre Hospitality and head of global hospitality for Airbnb
Conley explains, “In any business, we measure cash flow, profitability, and a few other key metrics. But what are the tangible and intangible assets that we have no means of measuring, but that truly differentiate our business? These may be things like the company’s reputation, employee engagement, and the brand’s emotional resonance with people inside and outside the business.”

Others focus on customers/audiences.

10. Are we paying enough attention to the partners our company depends on to succeed? -Ron Adner, author and professor at Tuck School of Business
Adner explains, “Even companies that execute well themselves are vulnerable to the missteps of suppliers, distributors, and others.”

17. Which customers can’t participate in our market because they lack skills, wealth, or convenient access to existing solutions? -Clayton Christensen, author, Harvard Business School professor, and co-founder of Innosight

21. Who, on the executive team or the board, has spoken to a customer recently? -James Champy, author and management expert

32. Do we underestimate the customer’s journey? -Matt Dixon, author and executive director of research at CEB
Dixon explains, “Often, companies don’t understand the entirety of the customer’s experience and how many channels may have already failed them. They don’t understand that the customer goes to the website first, pokes around but can’t find the answer to their question, and then tries to start up a chat with an agent, only to get frustrated by the delayed response. Only then do they go to the Contact Us tab and call. From the company’s perspective, the call is square one. The customer sees it as, you’ve already wasted 15 minutes of my time.”

62. Do we say “no” to customers for no reason? -Matt Dixon
You may have created your customer policies at a time when you lacked resources, technology wasn’t up-to-snuff, or low service levels were the industry norm. Have those circumstances changed? If so, your customer policies should change to

Number 17 needs no explanation. I actually was somewhat reassured by the fact that for-profit business faced the same challenges about education/skills, access and wealth that non-profit arts organizations do.

I was drawn to #32 because it is so easy to be unaware of all the hurdles a customer faces when dealing with you.

Number 62 also strongly grabbed my attention because it emphasizes the need to constantly revisit and revise your policy. It had particular significance to me because I recently discovered that a practice I assumed was due to technical limitations was erroneous, and was in fact just a matter of history and habit. As a result, we will be selling new subscriptions two weeks earlier this year than in the past.

Number 10 I read both as not giving customers what they need to have a successful experience, but related to partners and colleagues as well. Are you paying attention to the health of businesses you depend on as well as that of other arts organizations in the community? Even if they are doing fine, could more clearly communicating your needs to them lead to a more efficient outcome for both of you? Could mutually beneficial partnerships result, strengthening both organizations?

Some of the question were focused on strengthening your company internally in terms of thinking, planning and self/employee development.

3. If energy were free, what would we do differently? -Tony Hsieh, CEO of Zappos
Hsieh explains, “This is a thought experiment to see how you would reconfigure the business if you had different resources available or knew that different resources would one day become available. Another question might be, what if storage was free? Or what if labor costs half as much or twice as much?”

9. In the past few months, what is the smallest change we have made that has had the biggest positive result? What was it about that small change that produced the large return? -Robert Cialdini, author and professor emeritus of marketing and psychology at Arizona State University

16. If no one would ever find out about my accomplishments, how would I lead differently? -Adam Grant, author and professor at Wharton

22. Did my employees make progress today? -Teresa Amabile, author and Harvard Business School professor
Amabile explains, “Forward momentum in employees’ work has the greatest positive impact on their motivation.”

37. Am I failing differently each time? -David Kelley, founder, IDEO

The last one about embracing failure is a familiar topic of discussion even in the arts community today.

These last few (though there are many like them in the article) remind business leaders to be introspective of themselves and their companies. It is easy to overlook things like the change that made the biggest impact, or even attribute the impact to something else unless you stop and think about the true source. Certainly paying attention to progress of employees is one way small changes can manifest as big impacts over the course of a few months.

Perhaps the toughest of these last handful of questions is #16 because it challenges you set aside your ego in order to be a more effective leader.

Stuff to Ponder: Get Thee To A Start Up Weekend!

I was intrigued to see that the Scion car company is running a contest to help cultivate new entrepreneurs. Scion has always positioned themselves as a lifestyle brand, (disclaimer: I own one of the first 100 Scions sold in my state.), but I thought this was an interesting approach for them.

Basically, they will fly up to 50 semi-finalists to LA to participate in a three day event where they attend seminars, meet up with mentors and receive advice on writing press releases, forming LLCs, getting loans, soliciting investors and copywrighting ideas (I am guessing they mean trademarking since you can’t copywright ideas.) The semi-finalists then rewrite their proposals and finalists are chosen from the best revamped proposals.

I am sure there is a lot Scion will get out of it, but free advice directly applying to their own business isn’t one of them. One of the first restrictions on the contest is that it can’t be related to the car industry or Scion’s business activities.

This idea isn’t new. There are tons of entrepreneurship competitions out there as well as start up weekends where people from all sorts of background come together to meet and potentially launch a start up in the course of 54 hours.

The Scion contest got me thinking about two things- First, could an arts oriented project end up as a finalist in one of these type of competitions? Could someone go into one of the Start Up Weekends and emerge with a viable arts oriented company and business model after tapping into the brains of those present?

My second thought was from the other direction–should arts professionals participate as advisers in these sort of events in order to exhibit the value of the arts in the community beyond just entertainment? This might go a long way toward making the case not only for arts organizations, but perhaps more importantly toward the value of arts in education, if it was shown that it can contribute to the development of products and ideas that are indeed marketable.

The success of the design school teams over the business school teams in a University of Toronto’s Rotman School of Management challenge already started to provide some indications of this.

I have written about articles on what private enterprise can learn from non-profits.

I also pointed that it is important to note that the value of many of the creative exercises arts organizations can offer business lies not so much in the superficial motions of the activity as the fact that performing them means you are carving time out of your day to devote to creativity.