Great Lakes Theater Company

Patrons With Old Wounds

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A month ago while discussing audience participation and Great Lakes Theater Company Artistic Director’s feeling that babyboomers rather than young people craved interactive experiences at performances, I wondered aloud:

“It occurred to me that as people with training in the arts, we know about the history. But do our audiences in general know? Do they yearn to shout praise or insults and stay away because they can’t? Is the ability to do so something people would value so much they would start attending if they could?”

I was reminded today that while those who may value interactive experiences may not explicitly state their desires, those who would prefer more passive interaction definitely voice their opinions on the matter.

I had sent out an email newsletter yesterday mention an upcoming performance of Alice in Wonderland. In response I received an email from a patron stating the last time she attended she had an unpleasant experience due to people being allowed to be loudly interactive with the performers. Because she did not want to chance another bad experience, she wouldn’t be attending our performances any time soon.

I looked up her purchase records to try to discern what show might have offended her and found that our last attendance record is 4 years old. All that means is that she hasn’t purchased advance tickets in four years. She could have easily purchased tickets at the door or come with a friend and we didn’t capture her name.

My suspicion is that she probably attended one of our free end of semester student performances which tend to be pretty raucous or a Mexican music concert a couple years ago where the band encouraged the audience to sing along. Those are the only performances I can recall where we have received complaints similar to hers. We have also received praise from attendees who enjoyed the high energy atmosphere of these shows.

However…she was obviously so upset by the experience that she continues to be bothered months, if not years, later and she wanted to let us know that she still holds it against us.

I don’t want to advocate for maintaining the status quo, but I do think it is important to remember people like this woman when you start to consider moving toward more interactive experiences. Ask yourself who is more loyal, the people who will hate the changes or the people who will embrace them? Is there a way you can gradually phase in a change of dynamics or do you feel the shift is desperately needed to retain or attract an audience?

If you have read my blog for any length of time, you have probably gotten the sense that I don’t think there is anything to gain by completely catering to those that value the status quo. Pacing of a change over a long period of time can signal a commitment to the new course to your existing supporters without alarming them and assure your target audience that the changes aren’t a superficial attempt to pander to them.

We know people are staying away because their perception of the attendance experience isn’t appealing, but we don’t know how many would regularly attend if changes were made and how apt they would be to return on a regular basis. We know much more about those who do attend on a regular basis, but as the oft spoken mantra goes, they are dying off or retiring to Florida.

The bigger challenge to most arts organizations is discerning the a constructive course of action based on feedback. Those who support your course of action are rarely as vocal about it as those who despise it and it is hard not to react to the stronger emotional response. Supporters who feel you are on the correct course will say nice things in the lobby. Six months later, they may respond to a mailing with “looking forward to the show” which fade in the face of “I am never coming to see a show again based on my six month old experience!”

Baby Boomers Secretly Yearn To Play With Us

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ArtsFwd has an audio interview related to the audience engagement posts I made yesterday and about two weeks ago.

Richard Evans of EMCArts interviews Charles Fee of Great Lakes Theater Company and David Shimotakahara, Artistic Director of GroundWorks DanceTheater about their thoughts and practices related to audience engagement.

I was particularly interested in listening to the interview because after writing about Great Lakes’ practice of opening the theatre early, staying open late and having a bar in the seating area, I wanted to learn a little more.

I didn’t find out if anyone complains about noise coming from the bar area during the show, but I did learn that they conduct their fight and dance calls in full view of the audience during that 90 minute period before the show. (which often confuses audiences who feel they are intruding upon something) After the show, they don’t have a formal talk back but rather have the actors go out for a glass of wine and chat with whomever might be interested.

At one point in the interview, Fee mentions they don’t have a post-show talk back because he feels it is unfair to turn to the audience immediately after the show and ask them what they think. I can personally empathize with this sentiment because it often takes me quite some time to process what my feelings about a performance are.

GroundWorks DanceTheater offers a similar pre-show experience of necessity because they are often in non-traditional spaces where there isn’t a curtain to mask their activity or a separate studio to warm up in. Preparations are often done in full view of the arriving audience.

I was particularly interested in the comments made about audience participation in events. Fee mentions he has no problem with including those experiences in the show, but that the nature of the show changes to that of a circus. “It is no longer an aesthetic experience because the aesthetic distance has been shattered.”

There is discussion about conflicting feelings about audience participation. Fee mentions that when performers are audience members, they cringe when there is audience participation because they feel threatened by it, but acknowledges one of the things every performer talks about striving for is breaking down the 4th wall.

Fee mentions that in the continuum of participation, the fact a laugh landed and everyone held their breath as one, are valid measures of audience participation and engagement.

When he said that, I wondered if that is enough. There is frequent discussion about how passively sitting in a theatre is no longer viewed as interesting and that in the old days, audiences used to be far more vocal in their reactions until they were stifled by societal expectations.

I occurred to me that as people with training in the arts, we know about the history. But do our audiences in general know? Do they yearn to shout praise or insults and stay away because they can’t? Is the ability to do so something people would value so much they would start attending if they could?

As I was thinking perhaps we were projecting our assumptions on our audiences, Fee mentioned that he actually didn’t think young people really craved audience participation but rather it is the baby boomers. He said in his experience working regularly with young people, “the environment [of group participation] for them is fraught with danger, social danger…”

I wanted to hear more about what he was basing this theory that it was the baby boomers that were interested in participation, but the interview moved on. I was left wondering if it might be a case of older people projecting their desires on younger audiences, perhaps wishfully thinking about how they would love to get up there if only they were a little younger.

Indeed, the spirit is willing, but the flesh is weak. When the flesh was a little stronger years ago, the confidence was lacking.

Shimotakahara opines that young audience are eager to create and want access to ways to create themselves, they may just not be interested in creating with you. Still, they may crave training and guidance to help them express their personal visions in a way that is participatory for them.

So some interesting views on the subject I hadn’t considered before. It’s only about 24 minutes so it is easy to give a listen as you wash the dishes or clean your rooms. (Which is exactly what I was doing when I decided to write about the podcast.)

Info You Can Use: Various Things Arts Orgs Are Doing To Connect

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This past weekend the students held their annual fund raiser for the Fall Mainstage production in our Lab Theatre. The event is entirely student generated and produced. Basically my only involvement over the summer is to unlock the door for them. Our technical director ensures nothing will burst into flames and everything is generally safe, but the work is largely done by the students.

I am very proud of the student who has essentially acted as the producer for the last 4 years because he keeps upping his game every year. Last Spring a new instructor introduced him to a different approach to developing a show and to the credit of all the students, they dedicated themselves to following the approach even though it meant a longer, more involved rehearsal process.

A fair segment of the audience tends to be students and for many of them, this is their first experience in a theatre of any kind. In some respects, it is a great introduction for them because it provides a less orthodox attendance experience and reveals the potential inherent in live performance. (Speaking of which, check out this baby by Great Canadian Theatre Company) On the other hand, it can make a more orthodox attendance experience seem all the more boring and disappointing by comparison.

Typically the entrance, stairway and hall to the lab theatre are heavily decorated. A woman in front of me on the ticket line who takes dance classes across the hall from theatre wondered aloud where the dance studios went. The performers also do a pre-show where they move about interacting with other performers and the audience members according to the backstory of their particular character.

My aim is to try to infuse a little more interesting and interactive experience to our mainstage space. There the expectations and context of the space creates a wholly different environment. We have added some new experiences and are continuing to think of others.

So in that vein, I wanted to point out some interesting programs I have been reading about lately that aim to change the experiences people have at arts and cultural events.

A Wall Street Journal this week had a story about silent disco parties that are being held at zoos in England and the US. It is something of an after hours party at the zoo where people are given headphone receivers. Attendees can dance to the same music without actually disturbing the animals with loud noise (though since many dress up as animals, it may make some of the predators hungry for a midnight snack as they flail silently about).

Nina Simon, Executive Director of the Santa Cruz Museum of Art and History seems to be so dedicated to providing participatory experiences in her museum, she even has opportunities in her restrooms. Reading her blog, Museum 2.0 provides a trove of great ideas and reflections on how they worked.

Back in May, ArtsFwd featured a number of audio postcards from arts organizations around Cleveland. I confess I only recently got around to listening to them after having bookmarked it all those months ago but I am glad I did. There are some great stories being told by the arts leaders in Cleveland. One related to this topic that caught my attention was told about the Great Lakes Theater.

The artistic and executive directors talks about how they designed the Hanna Theater to facilitate social interaction between the audience and performers. The bar is in the seating area and they have different seating areas- traditional seating along with loose club chairs and lounge and bar seating.

The theatre is open 90 minutes before the show and stays open until up to 90 minutes after to provide a place for people to gather and interact rather than simply showing up a half hour in advance, watching and leaving.

A few years ago, I wrote about Alan Brown talking about Gen Y’s vision of an ideal performance venue:

He said he asked them to describe what they would envision as a perfect jazz club. They said it would be a coffee house during the day but a bar at night with a separate room where those who wanted to be full immersed in the music could go. However, there would also be an anteroom where people could talk with friends and still listen to the music and still another anteroom where people could interact with friends more and listen less.

Though this sort of arrangement is highly unlikely, Great Lakes Theater seems to get pretty close. I am curious to know if anyone has attended at the Hanna Theater and what the experience is like. There aren’t a lot of review on Yelp that I have seen. My biggest fear is that someone would knock over their glass at the bar during a highly dramatic scene or there would be some other disturbing occurrence.