There was a good example of the importance of good leadership and management in the context of orchestras in a recent post on The Drucker Exchange.
Although the post starts out using the example of basketball teams, it ends up citing Peter Drucker’s observation that as a knowledge based institution,
“A great orchestra is not composed of great instrumentalists but of adequate ones who produce at their peak,” he wrote in Managing in the Next Society. “When a new conductor is hired to turn around an orchestra that has suffered years of drifting and neglect, he cannot, as a rule, fire any but a few of the sloppiest of most superannuated players. He also cannot as a rule hire many new orchestra members. He has to make productive what he has inherited.”
The passage in Managing the Next Society that is quoted is preceded a few paragraphs earlier with “In a traditional workforce, the worker serves the system; in a knowledge workforce, the system must serve the worker.”
Orchestra musicians may not appreciate being characterized as “adequate,” but they all know that their ensemble thrives as a group, not on the specific talents of each individual. It is the music director or similar leader who often creates the environment which allows the whole to thrive.
This is much the case in arts administration staffs. There are very few superstars that multiple organizations engage in a bidding war to woo away. (Though I grant it might be helpful to have more exemplars people strive to be. Drew McManus can’t bear the adulation by himself.)
Most arts organizations are staffed by adequately skilled employees who are on the cusp of becoming great with the help of the right management of their talents and work environment. Some of that management is probably going to require better pay and professional development opportunities. It may also require scrutinizing organizational culture, shifting job responsibilities and revamping the physical work environment.
While the focus of all this seems to be on identifying good leaders and managers who will point the way to success, recall that Drucker points out that the workforce has to generally be left intact. They are the core resource of the organization with which the leader must work.
Knowledge workers aren’t like gold fish which will thrive if fed and put in a bigger, cleaner fish bowl. Dealing with them is far more complicated. It is by their will and agreement that success occurs.
A good leader or manager is merely one who perceives how to best structure the system to serve the workers. A leader shouldn’t conflate their ability with the value of the organization. Ultimately, audiences will come to see a bad orchestra before they come to see a music director in an empty room.