With 10,000 Friends Like These, You Don’t Need Enemies

One of the things that makes me cringe uneasily is seeing non-profits running social media “follow me” campaigns where they make the push for the next multiple of 5000 milestone looming a few hundred followers away. Maybe they simply want the appearance of being as cool as all the other kids on the block and show off how popular they are. But to my mind, and perhaps I am erroneously attributing motivations, it appears to be the social media version of “if only they get exposed to our work once, they will fall in love with us forever.”

I should be clear that while I often talk about the “get them in the door and they will won over” reasoning in relation to the arts, I am seeing this practice across the non-profit sector. If the motivation is reaching more people via raw numbers, I think it suffers the same flaw as buying huge mailing lists or extending special offers/programs to get more people through the door. Unless you are making an effort to provide an experience/materials that is relevant to the new people, the effort isn’t productive.

Non-profit organizations are advised to move away from the shotgun approach in their physical advertising and most agree because of cost and recipient resentment over being spammed by snail and email. But social media is both inexpensive and people are choosing to follow you rather than you pushing your material on them. In my view, regardless of how inexpensive a channel of communication is, the goal should always be to have a your information be of interest to a high percentage of those being reached rather than reaching the highest number of people.

Yes it is cheap to greatly augment those numbers of virtual followers, but why are you even making the effort if you have no follow up plans? That’s worse than creating a social media presence just because everyone else is. At least you aren’t actively trying to convince people to buy in to an experience you have no intention of enhancing.

Many of the organizations I follow provide information that is interesting to me as an arts professional, but unless they have 10,000 arts professionals/admirers following them, I doubt most of their followers are as engaged as I. The quality and quantity of one organization’s feed actually dropped significantly after their big push. (Though I suspect the feed was initially created by an intern who left or a staff person who got pulled off the detail because the tone also became decidedly less strident and partisan.)

The other problem is that these “follow us” campaigns encourage existing sincere followers to leverage their relationships with others to bolster your followers. This is akin to asking board members to open their address books to solicit donations from their friends, albeit less intrusive and garnering even less personal investment.

Ask people to evangelize for your organization, by all means. But if you are flogging them everyday to help you reach a specific goal, the number 10,000 has as much relevance to the well-being of your organization as January 1, 2000 had to the end of the world.

If you know most of your followers aren’t going to pay attention and decide not to write to their interests, why the heck did you make so much ado updating the countdown every couple hours for two weeks? If your social media site wasn’t envisioned as a tool to provide information to interested parties and strengthen your relationship with them why does it exist?

I will be the first to admit that I am not using my organization social media sites as often and effectively as I would like. But when I do issue updates, it is to celebrate the success of partner organizations/artists, make followers aware of grant opportunities, national issues with the arts and artists with whom they may be unfamiliar. Yes, when we have a show coming up, I am linking to videos and online stories about the artist, but we aren’t having a show every week of the year.

I know that a large segment of those following are positively inclined toward the arts as both consumers and practitioners. Many are not make the decision to attend a show, but their knowledge and general attitude toward the arts can be positively influenced by all the information we post.

About Joe Patti

I have been writing Butts in the Seats (BitS) on topics of arts and cultural administration since 2004 (yikes!). Given the ever evolving concerns facing the sector, I have yet to exhaust the available subject matter. In addition to BitS, I am a founding contributor to the ArtsHacker (artshacker.com) website where I focus on topics related to boards, law, governance, policy and practice.

I am also an evangelist for the effort to Build Public Will For Arts and Culture being helmed by Arts Midwest and the Metropolitan Group. (http://www.creatingconnection.org/about/)

My most recent role was as Executive Director of the Grand Opera House in Macon, GA.

Among the things I am most proud are having produced an opera in the Hawaiian language and a dance drama about Hawaii's snow goddess Poli'ahu while working as a Theater Manager in Hawaii. Though there are many more highlights than there is space here to list.

CONNECT WITH JOE


Leave a Comment