Arts Need A Standardized Curriculum To Combat Patron Anxiety

Last summer Vox had a post, Everyone can be an opera buff. Here are 7 steps to get started.

It got me thinking that creating page like this on an arts organization’s website could be a much more constructive approach to engaging audiences than the “How To Act When You Visit” lists found on many arts organizations’ webpages.

While a number of arts orgs have very entertaining and humorous approaches to such lists, a page like Vox’s can serve multiple purposes. For example, while answering the question about seats, Vox includes a picture of the audience with most people wearing tuxes and dresses, but also features a young woman in a football jersey and someone taking pictures with their camera.

This image provides a clearer sense of what people might expect when attending a performance. The website may say it is okay to wear jeans, but the reality may be, if the venue doesn’t manipulate the photo shoot to reflect their aspirations, most people in the orchestra section aren’t wearing jeans.

What I appreciated about the Vox article was the way the advice about approaching opera was given. One of my initial thoughts was that a venue could appeal to younger audiences by creating a page that replicated the feel a Buzzfeed listicle with its animated GIFs.

What the Buzzfeed format lacks, however, is the additional depth of an informational article.

The first suggestion takes an entirely practical approach, for example:

1) Pick your first opera for maximum fun, not for what the curriculum says

Picking your first opera can be paralyzing, but don’t just choose one from the canon. When you take a kid to her first movie, you’d opt for a kids’ movie rather than jumping into Citizen Kane. Same here. You don’t need to earn a PhD, you need to get your money’s worth — and that means picking a show you might like.

Since your opera options depend on where you live, look at what’s offered and get some advice. “Call the company,” Plotkin suggests. He says the box office will be happy to simply tell you which opera in a season is best for a neophyte…

Also, see if there’s something you have a natural affinity for. To take one example, this season the Washington Opera is premiering a revised version of Philip Glass’s Appomattox. You won’t find that on any Wikipedia lists of classic operas — but if you’re obsessed with the progression of civil rights or the sound of Philip Glass, it’s probably a better first opera than a classic like Carmen.

and from the Third suggestion (my emphasis):

3) Listen to the music and Wikipedia the plot

Avoiding spoilers is the wrong approach for opera. Often, operas are in another language, so you want the plot in your mind already. That will help you appreciate the performances, setting, and spectacle instead of trying to parse who’s actually talking. Your program book will have a summary, too, but it’s best to just glance online the night before you go.

We’re trained to expect prestige entertainment to have emotional nuance, challenging intellectual themes, and difficult narratives. Opera doesn’t have that. It’s like the best episode of Scandal you’ve ever seen, so just don’t sweat the plot and enjoy everything else. People who like opera can make their enthusiasm seem pretentious, but opera isn’t pretentious at all. It’s literally screaming for you to love it.

I have been debating for awhile whether to tackle this subject as a post here or on ArtsHacker as an idea people might try. I decided to post here because it occurred to me that the idea could do with a little more development before it is used.

Specifically, it might be good if each arts discipline develop some standard concepts they wanted reinforced so that no matter what website people visited, they would receive the same underlying message. So there might be five standard concepts an arts organization would intersperse with 3-4 localized tips that draw attention to some feature of the physical setting or program enhancement.

I guess what I am suggesting is almost akin to standardized education curriculum, without the baggage that subject seems to have acquired. Everyone wouldn’t use the same content since every locale and organization has its own character. They would make an effort to include messaging on the chosen topics.

It would really just be a matter of addressing discipline wide anxieties people may have. Many arts organizations do a pretty good job of addressing the concern about what to wear, but aren’t as effective with questions about enjoyment and comprehension. Uniform guidelines and sharing suggestions may help change that.

The Vox article about opera deals with those questions indirectly when it advocates reading and listening ahead of time; urges not worrying about spoilers; saying opera is “like the best episode of Scandal you’ve ever seen”; and “Appreciate the things that make opera like a Broadway show on steroids.”

It is smart to handle these ideas indirectly. It is one thing to be direct when answering a question about what to wear, but it can be incredibly easy to come off as condescending and offensive when directly answering “What if I don’t understand it or enjoy it?”

Of course providing a webpage isn’t the only option available. There are some great video resources as well like the one on visiting a museum I noted last month.

So let it percolate in your mind. What are the basic issues your discipline needs to address? What are effective direct/indirect ways of getting that message across?

About Joe Patti

I have been writing Butts in the Seats (BitS) on topics of arts and cultural administration since 2004 (yikes!). Given the ever evolving concerns facing the sector, I have yet to exhaust the available subject matter. In addition to BitS, I am a founding contributor to the ArtsHacker (artshacker.com) website where I focus on topics related to boards, law, governance, policy and practice.

I am also an evangelist for the effort to Build Public Will For Arts and Culture being helmed by Arts Midwest and the Metropolitan Group. (http://www.creatingconnection.org/about/)

My most recent role was as Executive Director of the Grand Opera House in Macon, GA.

Among the things I am most proud are having produced an opera in the Hawaiian language and a dance drama about Hawaii's snow goddess Poli'ahu while working as a Theater Manager in Hawaii. Though there are many more highlights than there is space here to list.

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